ORDERING - Orders may be faxed 973-994-2316, e-mailed vendorservices@magicfrank.com or phoned 866-624-4251. Office hours: 9:00 AM to 8:00 PM Eastern Time.
TERMS - 2% 10 day Net 30 once credit is approved. 1½% per month will be added to all past due balances.
NEW ACCOUNTS - Unrated customers who wish to open an account must submit a credit application. Until credit is approved, payments may be made by VISA, MasterCard, AMEX, Money Order or Company Check ($40.00 charge if check bounces).
PACKING - DVDs may be ordered by the piece or, at a larger discounted price for 4 or more.
SHIPPING - Most shipments are made by United States Post Office Priority Mail or United Parcel Service (UPS) for larger orders unless requested otherwise. Freight charges that appear on your invoice reflect actual charges of freight and insurance only - we do not add handling or packaging charges.
BACKORDERS - We do not ship backorders unless requested.
RETURNS - We guarantee all of our items against manufacturing defects. We will exchange merchandise for the same title that is damaged ONLY. All claims must be made within 15 days of receiving.
FOREIGN ACCOUNTS - Due to the cost of preparing export documentation, all shipments outside of the USA must be a minimum of $100. All payments must be in U.S. funds and drawn on a U.S. bank. Please add an additional $15 for payments made on foreign banks or for payments made by wire transfer.
CUSTOMERS IN ALASKA, HAWAII - An allowance of 4% of the net invoice will be applied on invoices of $100 or more.
